CUSTOMER NEWS ---
April 2007 – We are pleased to welcome aboard five new customers including Alliance Title and Spokane Teacher's Credit Union. They join the long list of COMSTOR customers who are benefiting from the productivity gained by eliminating paper and using electronic documents for storage and retrieval.
January 2007 – Wilbur Ellis, Wenatchee and Yakama Nations Credit Union are two new Scanning Service customers. We welcome them aboard as they join our over 390 other service customers.
October 2006 – Captaris and H & H Express are 2 of our newest scanning customers. H & H is our 6th customer utilizing our Web-Treev Internet on-line repository and search engine for information retrieval.
August 2006 – The State of Montana renewed their COM services agreement with COMSTOR making this the 7th year of utilizing our services.
September 2006 – King County renewed their COM and CD-R agreement with COMSTOR.
March 2006 – We are proud to announce that the University of Washington is a new Computer Output Microfiche Service customer
December 2005 – COMSTOR completed the acquisition of CMS Imaging’s assets and customer base. This business will increase our revenues approximately 15% annually and provide over 15 new customers.
NEW SERVICE CAPABILITY AND CAPACITY---
December 2006 -- COMSTOR has now implemented a new backup server to it’s array of existing servers. This new server uses RAID-5 technology and has 600 Gigabytes of available storage to backup critical information from COMSTOR’s networked workstations such as Administrative files, Email and Customer data.
November 2006 – WebTreev® is now “New and Improved”! COMSTOR’s web retrieval software has now been upgraded to Captaris’ version 8.2. This new version contains numerous changes such as PDF viewing capability directly from Alchemy, an easier to use front-end interface and quicker document searching and viewing. These are significant enhancements for our growing list of Internet Retrieval customers. This software and associated electronic storage allows COMSTOR to direct customers' scanned images and report data to our WebTreev® data warehouse. Customer users retrieve their password protected information from anywhere in the world via Internet access.
May 2006 – We acquired a Canon 9080C scanner to help handle our growing electronic scanning services volume. This scanner gives us increased capacity and allows us to replace a slower model Canon scanner.
January 2006 – The CMS acquisition provided us with 3 additional Canon scanners and a wide mouth scanner (for maps and drawings up to D size). Docuware and WideImage software which supports these new scanners and adds significantly to our customer service capabilities.
OTHER NEWS ---
February 2007 – Our new and updated website was brought on-line in February. It is more concise and should save our customers and prospects time in evaluating our service and product offerings. Customer feedback regarding how we could improve our site is always welcome. Go to “Contact COMSTOR” and send an email to Tim Florin with your suggestions.
May 2006 – COMSTOR and Washington Trust Bank renewed credit line facilities in order to provide us the flexibility to add capacity and working capital for our growing information management services business. This is the 10th anniversary of our relationship with WTB, the premier Inland Northwest financial institution.
ELECTRONIC IMAGING PROFILES ---
Lewis County - ( Chehalis,Washington)
Lewis County wanted to preserve historic drawings, tracings and maps dating back to the late 1890’s. At the same time they wanted to retrieve these documents through an electronic means to make staff and customer inquiries easy. Lewis County contacted COMSTOR to see if Scanning Services could help with their vision.
Through the use of electronic imaging with Alchemy from Captaris, COMSTOR has incorporated quick access for document viewing, downloading for printing, distribution or attachment to e-mail messages. A quote from Matt Hyatt, GIS Analyst, Dept of Public Works:
"Thank you for your patience, persistence, & hard work in working cooperatively with us to find the best scanning solutions for our difficult historical pieces. The images will serve fantastically as working replacements for originals that can now be preserved. Our toughest critic is impressed with the quality, noting that he can interpret the images better than the originals in many cases."
Richland School District (Richland,Washington)
The Richland School District wanted to improve their retrieval time, eliminate file cabinets, and avoid lost documents that were involved with the document life cycle of the school’s enrollment cards. The District contacted COMSTOR to see if Scanning Services could help with their internal productivity. Rich Puryear, Executive Director of Financial Services in the District offered these comments:
“Scanning Services from COMSTOR, utilizing Alchemy, offers us rapid retrieval and greater utilization of space. Scanning has become a “Teacher’s Pet” investment. COMSTOR is terrific to work with for all our imaging needs.”
United States Postal Service – Spokane District
The USPS Spokane wanted to improve retrieval service, eliminate file cabinets, and avoid lost documents. The Spokane USPS office contacted COMSTOR to see if electronic imaging (scanning) services could help with their internal productivity. According to Jim Sykes of the Spokane District Human Resources Office:
“Scanning Services with COMSTOR is not a “Pony Express” investment! Labor relations can be a very stressful business with many demands upon our time. Having our case files scanned and on CD provides quick and ready access to information. COMSTOR’s scanning service which allows us to use Alchemy for retrieval reduces a complicated paper file look-up down to a few key strokes.”
